1. Where are you located?
We have outlets across Uganda:
- Kampala – Bugolobi (Head Office): Plot 16, Hanlon Road
- Kampala – Kisaasi: Ndundu Complex
- Jinja: Nizam Road, next to Centenary Bank
- Mbale: Heavens Plaza, Kumi Road
You can visit an outlet or call our Uganda support line to place an order or get help.
2. Do you deliver across Uganda?
Yes. Delivery times and costs depend on your location, so contact our Uganda support line for details for your area.
3. What are the shipping costs?
Shipping is quoted based on the item's size and weight and on your location. Contact us for a quote before you confirm your order.
4. What kind of products does GreenBay Market sell?
We are a venture-backed marketplace (by Delta40) for affordable, energy-efficient greentech. In Uganda, our range includes:
- Solar: solar home systems and solar lamps (SunKing, Fenix).
- Clean cooking: induction stoves and electric pressure cookers (PowerUP).
- Home appliances: fridges, chest freezers, cookers, air fryers, fans, blenders, microwaves and water dispensers (Midea, SPJ).
- Electric mobility: SPIRO e-bikes.
- Electronics: headphones and accessories.
Items are available as brand new or Certified Refurbished. Prices are shown in Ugandan Shillings (UGX).
5. How do I place an order?
- Search: Use the search bar or browse categories.
- Review: Check the features and the condition (New or Refurbished).
- Cart: Add items and enter your delivery details.
- Checkout: Choose a payment method and confirm. You'll get a confirmation with your expected delivery date.
6. What payment methods do you accept?
- Cards: VISA and MasterCard
- Bank Transfer: Mainly for bulk orders.
For other payment options available in Uganda, contact our local support line.
7. Can I pay in installments?
Buy Now, Pay Later options are available. Contact our Uganda team for the plans available in your area.
8. Why does your appliance look new when it's advertised as refurbished?
These are "Like New" items. They are gently used, factory overstock, or have minor cosmetic damage from shipping. Every unit is repaired, refurbished and tested under our Quality Assurance system, so it works perfectly at a fraction of the original price.
9. What is the warranty on your products?
- Brand New: 1-year warranty
- Certified Refurbished / Like New: 6-month warranty
10. What is your return policy?
If you receive a defective or incorrect product, contact us immediately. We accept returns of items in their original condition within our return window. See our Returns & Refunds page for timelines by category.
11. How can I contact customer support?
- WhatsApp/Phone: +256 323 200 861
- Email: info.uganda@greenbay.market
- Live Chat: On our website
- Business Hours: 8:00 AM – 5:00 PM, Monday to Friday (EAT, GMT+03:00)
